smile - the internet bank 20220602

As a new user of the smile mobile banking app, you will find it to be an efficient tool for managing your finances on the go. Its design prioritizes user convenience, making banking simpler and more accessible.

Benefits

• Manage your finances from anywhere, at any time.
• Facilitate quick and secure money transfers between accounts and to other individuals.
• Search through transactions and view pending payments for a clear overview of your financial activity.

Key Features

• Secure login options via fingerprint or passnumber.
• Access and search over a year’s worth of transactions across all your accounts.
• Monitor pending payments effortlessly.
• Create and pay new payees with ease.
• Manage saved payees including payment, viewing, and deletion options.
• Transfer funds between your smile accounts, including credit cards.
• View scheduled payments and delete when necessary.
• Access up to seven years of statements for various accounts.
• Navigable dashboard to assist with daily banking tasks.
• Easily update personal contact information.
• Share account details conveniently with contacts.
• Switch to smile for exclusive savings account access.
• Apply for select products directly within the app.
• Quickly find answers to frequently asked questions via the help page.

Fraud Protection

The app incorporates enhanced security measures to protect against fraud. Users receive alerts regarding account modifications, such as new device registrations or changes to personal details. This feature facilitates immediate communication should unauthorized changes occur. Additionally, a dedicated fraud hub provides educational resources to help enhance user awareness and protection against fraudulent activities. Regular updates to the app are recommended to benefit from ongoing security improvements.

Logging In

If you are already registered for online banking, access requires your username, password, and a six-digit security code. For those yet to register, you may do so directly in the app or via the website beforehand for convenience.

Device Compatibility

The app requires an Android device running at least version 9.0; rooted devices are not compatible. For users unable to update their device, online banking remains available as an alternative access method.

Terms of Use

Your usage of the app contributes to non-personal user data collection aimed at enhancing its performance. A minimal amount of personal data may also be collected for operational purposes including fraud prevention and app improvement. Users are automatically opted in to this feature; if consent is not granted, deleting the app is recommended. Further details regarding data processing are available in the Privacy Policy accessible within the app.

Important Information

The download and use of the app incur no charges from us, although users should check with their mobile network provider regarding any data charges that may apply according to their service plan. Wi-Fi connectivity is an alternative option for utilizing the features of this service.

The Co-operative Bank p.l.c. is authorized by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and Prudential Regulation Authority (No. 121885). Platform, smile, and Britannia represent trading names under The Co-operative Bank p.l.c., headquartered at 1 Balloon Street, Manchester M4 4BE. Registered in England and Wales No. 990937.

Credit facilities are extended by The Co-operative Bank p.l.c., subject to status and adherence to our lending policy. The Bank retains the right to decline any applications for accounts or credit facilities. The Co-operative Bank p.l.c. complies with the Standards of Lending Practice monitored by the Lending Standards Board.